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02 · Emergency

Hacked WordPress siteWe clean it by hand

Yeah, it is stressful. We map the infection, remove the malware we identify, close confirmed weaknesses, and get the site working again. Most cleanups finish within 24 to 48 hours.

  • Same-day reply in business hours
  • Works on any host
  • Bearmor Security set up after cleanup
Warning signs

Not sure if it is hacked?

These are the usual signs. One of them is enough to write to us.

Google warnings

Google shows “This site may be hacked”, or a red warning page.

Defaced or down

The homepage is gone, replaced with a hacker's message, or the site will not load. The host may have suspended the account.

Spam email

The host writes about spam complaints, or your email reputation tanks overnight.

Unknown admin

There is an administrator in the dashboard you did not create.

Redirects

Click the site and end up on a casino or pharmacy page. Classic hack symptom.

Suddenly slow

The site crawls, the server is maxed, or traffic spikes with no explanation.

Process

What we do

The same six steps we use on care-plan cleanups. You get a report, not only a green scanner result.

  1. STEP 01

    Snapshot and infection map

    We preserve a working copy, then map infected files, database rows and user accounts. The likely entry point is reported with a confidence level when the evidence supports one.

  2. STEP 02

    Malware removal by hand

    Identified backdoors, shells and injected scripts are removed. WordPress core is replaced with a clean copy. Automated tools can miss persistence.

  3. STEP 03

    Database

    Fake admins, JavaScript hidden in posts, spam links. The part a file scan never sees.

  4. STEP 04

    Hardening

    Cleaning is pointless if they can get back in. Security hardening and vulnerability patching: updates, password reset, an access review, permissions, and Bearmor installed.

  5. STEP 05

    Google review

    Once the site is clean, we can request a review. Google controls approval and timing.

  6. STEP 06

    Report and monitoring setup

    The report lists the infection, likely entry point where known, vulnerable or non-updatable software, and what was removed, replaced and hardened. Residual risk is stated. Then we leave Bearmor Security running with uptime and vulnerability alerts switched on.

Deliverables

What you get after cleanup

Not only a scanner result. You get the site back, plus a record of the work and what still needs attention.

Clean working copy

Identified malware and persistence removed, database cleaned, and matching WordPress core restored.

Removed and replaced list

Core, repository plugins, attacker tools and manually cleaned components are listed instead of hidden behind “all clean”.

Vulnerability list

Outdated, abandoned, premium and non-updatable software is separated so you know what can and cannot be replaced automatically.

Entry-point assessment

The most likely route is explained with confidence and evidence. If the evidence is not enough, the report says so.

Residual risk

Anything that still depends on the host, a licensed component or a later decision stays visible.

Monitoring left on

Bearmor Security stays configured after the cleanup, so the next change does not wait for a customer to tell you.

Mon-Fri, 8:00-17:00 CET. Most cleanups finish in 24-48 hours. On a care plan, cleanup is included.

Questions

Before you write

Anything else? Email security@bearmor.eu.

How fast can you clean a hacked WordPress site?
We reply the same day during business hours, Monday to Friday, CET. Most cleanups finish within 24 to 48 hours, including database cleaning, hardening, a report with the likely entry point where evidence permits, and Bearmor Security set up with monitoring on.
Is cleanup included if I am already on a care plan?
Yes. Sites on any Bearmor care plan get cleanup as part of the plan. This page is for sites that are not on a plan.
Do you use an automatic cleaner only?
No. Automated tools can miss backdoors. We read the files, replace WordPress core with a clean copy, and clean the database by hand.